i don't think tech writers really get the idea that services exist to fill needs, niches, that people have needs and that these needs may vary between different people, that sometimes it's better if people who want X use the site for X, and people who want Y go to some other site
it's all a competition to them, and that's a big part of what we're trying to get away from, and what millennials and Gen Z in general are tired of
the mindset with Facebook is like: OMG, people are on our site a lot, but they're still searching with other sites. how do we make our site a search engine? how do we make sure people never leave our site?
that's not the sort of attitude that community-based services have. we can't be everything to everyone, and we don't want to be.
@kittybecca This is an utterly tangential observation to your excellent point -
In my world, a "tech writer" is generally someone who creates sophisticated documentation for tech, be it usable public products or internal systems within a development group.
Every technical writer I've ever worked with has been *astoundingly* conscious of what you describe: that everyone reading has a different purpose and set of interests and requirements, and that the point of really good documentation is explaining the *options* and motivations behind common selections and approaches.
A grasp on intersectionality is paramount for that role. And I don't think it's even remotely coincidental that all the good tech writers I have ever known were women.
@kittybecca “winner takes all” capitalism
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